-Recruit, mentor, and develop customer service and call center representatives, fostering a culture of encouragement and empowerment.

-Support front line agents by providing guidance, answering questions, handling escalations, and defusing challenging customer situations.

-Lead regular team meetings, coach team members, and implement communication strategies that improve customer interactions.

-Continuously review and improve operational procedures to boost efficiency and service quality.

-Ensure optimal allocation of manpower and resources to maximize team performance and customer satisfaction.

-Monitor service levels, ensure KPIs are met, and take proactive steps to address gaps.

-Analyze call center performance data to assess service quality and identify improvement areas.

-Partner with management to spot trends, adopt new technologies, and optimize service processes.

-Collaborate cross-functionally with Sales, Marketing, Operations, and other departments to deliver a seamless and consistent customer experience.

Ideal Candidate Will Have:

-Proven experience in a customer service or call center leadership role

-Strong people management and coaching skills

-Analytical mindset with a focus on continuous improvement

-Excellent communication, problem-solving, and conflict resolution abilities

-Ability to thrive in a fast-paced, customer-focused environment

Be a key driver of positive customer experiences

Empower and shape the future of our service team.

Work in a dynamic, growth-oriented company culture

Ready to lead and inspire? Apply now and make a difference!